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Service

Prepress Service from Pre-Planning to In-Service Support

24/7 365 ServicePre-Planning with Your Management Team to:

  • Evaluate CtP platesetters and processing solutions for the best fit and best buy on your CtP solution.
  • Prepare pre-site to layout a perfect plan including all utilities and footprint in Cad design.
  • Create pre-installation timeline, including hardware and lithoplate delivery.
  • Develop installation team and equipment install schedule.
  • Set up on-site training plan.
  • Coordinate with your platesetter manufacturer.

Installation and On-Site Training from Our Certified Plate and Hardware Technicians To:

  • Have you up and running in less than 2.5 business days per line and ensure that your digital installation is 100% Performance Ready both on the processing lines and in the pressroom.
  • Fully train your production room personnel on the processing systems.
  • Provide on-site preventative maintenance support to help you maintain an optimized processing system.
  • Enable your pressroom production management to capture the most value from their new Southern Lithoplate digital lithoplates.

In-Field Plate Support Program - Fast Solutions to Ensure the Highest Quality of Prepress Production and Finished Print Product Quality

  • Our first line of support is our Technical Solutions hotline, where your personal Account Manager will expedite whatever technical support you need, per our Rule 15 Service Commitment—to respond within 15 minutes.
  • Certified CtP Field Technicians are available for on-site reviews with your prepress and production teams to review, detail, and update all production parameters on your Southern Lithoplate digital lithoplates.

In-Field Equipment Support Program Includes:

  • Southern Lithoplate and our Strategic Alliance Partners provide you with short- and long-range extended warranty programs from pay as you go to full parts and labor coverage.
  • Internal maintenance support with proper weekly preventative maintenance will reduce—if not totally eliminate—the need for outside service support.
  • If a service call were to be necessary, regional technical support managers are available. Southern Lithoplate will work with you to establish the lowest cost program possible.
Quality Value Performance

Technical Expertise Direct from the Manufacturer "Southern Litho's technical people have worked with us to continually improve on performance."

- Mike O'Donnell, Continuous Improvement Manager